Privacy Policy
This privacy policy outlines how RoyalTiger collects, processes, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring transparency in how your data is handled. This document applies to all users accessing RoyalTiger services from Ireland and explains your rights under applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Information Collection and Usage
RoyalTiger collects various types of information to provide, maintain, and improve our gaming services. When you register an account, we collect personal details including your name, email address, date of birth, postal address, and telephone number. This information is necessary to verify your identity, comply with legal obligations, and prevent underage gambling. We also collect payment information when you make deposits or withdrawals, though sensitive financial data is processed securely through third-party payment providers and is not stored on our servers.
During gameplay, we automatically collect technical data such as your IP address, device type, browser information, operating system, and game interaction statistics. This data helps us optimise the gaming experience, identify technical issues, and ensure platform security. We use cookies and similar tracking technologies to remember your preferences, analyse site traffic, and detect fraudulent activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
The table below summarises the categories of information we collect:
| Information Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, address, date of birth | Identity verification, age confirmation, account management |
| Financial Data | Payment method, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Information | IP address, device ID, browser type | Platform optimisation, security monitoring |
| Gaming Activity | Game history, bet amounts, session duration | Service improvement, responsible gambling monitoring |
| Communication Records | Customer support interactions, email correspondence | Query resolution, service enhancement |
Data Sharing and Third-Party Disclosure
RoyalTiger does not sell your personal information to third parties. However, we may share your data with carefully selected partners and service providers who assist in operating our platform. These include payment processors who handle financial transactions, identity verification services that confirm your age and location, cloud hosting providers who store data securely, and customer support platforms that manage user enquiries. All third parties are contractually obligated to protect your information and use it solely for specified purposes.
We may disclose your information to regulatory authorities and law enforcement agencies when required by law or to comply with legal obligations. This includes sharing data with the relevant gambling regulatory bodies in Ireland to demonstrate compliance with licensing conditions and responsible gambling requirements. In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity, and you will be notified of any such change in ownership.
We implement strict data processing agreements with all third parties to ensure they maintain equivalent security standards. These agreements specify the types of data shared, the purposes for which it may be used, retention periods, and security measures that must be maintained. We conduct regular audits of our service providers to verify compliance with casino privacy policy standards and data protection requirements.
Data Security and Retention
Protecting your information is a fundamental priority for RoyalTiger. We employ industry-standard security measures including encryption protocols (SSL/TLS) to protect data during transmission, secure server infrastructure with restricted access controls, regular security audits and penetration testing, and multi-factor authentication for account access. Our systems are designed to detect and prevent unauthorised access, data breaches, and cyber attacks.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this RoyalTiger policy. Account information and transaction records are typically maintained for seven years following account closure to comply with anti-money laundering regulations and tax obligations. Gaming activity data may be retained for shorter periods unless required for dispute resolution or regulatory investigations. Once the retention period expires, we securely delete or anonymise your information.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the incident. We maintain detailed incident response procedures to minimise impact and prevent future occurrences. Regular staff training ensures all team members understand their responsibilities regarding data protection and security protocols.
Your Privacy Rights
Under GDPR and Irish data protection law, you possess specific rights concerning your personal information. You have the right to access your data and receive a copy of all information we hold about you. You may request correction of inaccurate or incomplete data, and in certain circumstances, you can request deletion of your personal information, though we may need to retain some data to meet legal obligations.
You have the right to object to processing of your data for direct marketing purposes, and you can request restriction of processing in specific situations, such as when you contest the accuracy of your data. You possess the right to data portability, allowing you to receive your information in a structured, commonly used format for transfer to another service provider. You may also withdraw consent for processing activities that rely on your consent, though this does not affect the lawfulness of processing conducted before withdrawal.
To exercise any of these rights, contact our Data Protection Officer through the designated channels provided on our website. We will respond to your request within one month, though complex requests may require up to three months with appropriate notification. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission in Ireland.
Policy Updates and Contact Information
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes through email or prominent notices on our platform before the modifications take effect. The date of the most recent revision will always be displayed at the top of this document. We encourage you to review this RoyalTiger policy regularly to stay informed about how we protect your information.
For questions, concerns, or requests regarding this privacy policy or our data handling practices, you can contact our Data Protection Officer through the contact form on our website or by email at the address specified in our Terms and Conditions. We aim to respond to all enquiries within five business days. If you require assistance in exercising your rights or have concerns about how your information is processed, our dedicated privacy team is available to help.
The legal basis for processing your personal information varies depending on the purpose. We process data based on contractual necessity to provide gaming services, legal obligations including anti-money laundering and responsible gambling requirements, legitimate interests such as fraud prevention and service improvement, and your explicit consent for marketing communications and optional features. Where we rely on legitimate interests, we ensure these do not override your fundamental rights and freedoms.